Backed by a16z and Y Combinator.
About the role
At Lob, you'll own the cross-functional programs that make or break how the company actually runs — the initiatives that span Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market, and that stall when no single person is accountable for finishing them.
What they're looking for
- Own Program Execution: Run three to five concurrent cross-functional programs at once, each with a defined end state, a published status, named dependency owners, and a target completion date
- Drive Outcomes Across Teams: Push programs to completion through Product, Engineering, Legal, Security, Partner Operations, Solutions, and Go-to-Market — and escalate with judgment when a dependency stalls
- Diagnose & Redesign Workflows: Identify operational workflows spanning multiple teams and systems, quantify the cost of the current state, and design and implement the consolidated or automated replacement
- Deliver the Analysis: Produce the analysis behind program decisions using Lob's data and reporting stack and available AI tooling
- Hand Off What You Build: Document each program on completion and transition it to a permanent owner outside this role, with a metric that survives the handoff
- Communicate to Leadership: Prepare and deliver program reviews and status updates for the leadership team, including recommendations and the reasoning behind them
More about this role
Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
At Lob, you'll own the cross-functional programs that make or break how the company actually runs — the initiatives that span Finance, Product, Engineering, Legal, our Print & Delivery Network, and Go-to-Market, and that stall when no single person is accountable for finishing them.
You'll take a program from an ambiguous problem to a documented, measured process with a named owner. You'll do the analysis, coordinate across teams that don't report to you, and deliver the executive communication required to get things done.
As the Business Operations Manager, you'll…
- Own Program Execution: Run three to five concurrent cross-functional programs...
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