Backed by a16z and Y Combinator.
About the role
In this role, you will support our Strategic Account Manager as a post-sales relationship contact for our largest and most complex enterprise clients. In this role, you will partner hand-in-hand with a Strategic Account Manager to manage account health, drive product adoption, and deliver executive-level business reviews. You will help orchestrate client success—combining data analysis, project management, and cross-functional coordination to maximize retention and help drive expansion.
What they're looking for
- A Minimum of 3-5 years of Enterprise experience in SaaS customer success
- Experience working with Direct Mail preferred (but not required)
- Comfortable discussing API workflows, integrations, and technical platform data
- Skilled at bridging the gap between technical teams (Engineering/Product) and business stakeholders (Marketing/Operations/Executives)
- Ability to communicate, present to, and influence key stakeholders at all levels of the customers’ organization, including executive and C-level
- Lifecycle marketing, driving engagement and product adoption driving idea customer behavior via scaled engagements
More about this role
Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
In this role, you will support our Strategic Account Manager as a post-sales relationship contact for our largest and most complex enterprise clients. In this role, you will partner hand-in-hand with a Strategic Account Manager to manage account health, drive product adoption, and deliver executive-level business reviews. You will help orchestrate client success—combining data analysis, project management, and cross-functional coordination to maximize retention and help drive expansion.
- Support post-sales activity for customers through touch points that require product knowledge, prioritization planning, project management and the ability to...
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