Backed by a16z and Y Combinator.
About the role
As the Print Operations Manager, you’ll own day-to-day management of a group of commercial print partners in Lob’s Print Delivery Network (PDN), the network that manufactures and mails every piece sent through Lob’s APIs. A typical week means running partner scorecards, digging into on-time delivery and quality data, and driving corrective action when a partner misses SLA. Found on 1752vc Careers, the job board for startup and VC roles.
What they're looking for
- Manage an assigned group of PDN partners on performance, capacity, cost, and contract compliance, running weekly scorecards and quarterly business reviews
- Enforce the Lob Paper Program and substrate specs, and hold partners to PostalIQ go-live benchmarks as PostalIQ expands across the network
- Within 6 months, own the scorecards and weekly operating cadence for your partners, complete full partner invoice audits independently, and ship at least one AI-driven workflow that removes recurring manual work
- Within 12 months, own capacity forecasting for your partners through peak season, qualify and onboard new flex partners, and have PostalIQ presort readiness in place across your partner group
- 5+ years of hands-on experience managing commercial printers or contract manufacturers
- Working knowledge of print production and mail: offset vs. inkjet, finishing and inserting, substrates (basis weight, cwt pricing), PDF/X and GRACoL, and USPS presort, automation discounts, IMb, and NCOA/PAF
More about this role
Lob was founded in 2013 by technical co-founders with a vision to connect the world one mailbox at a time. Today, we're transforming the way businesses use direct mail and bringing the power of technology to a traditionally manual channel.
Our modern logistics and fulfillment engine helps businesses to build and scale high-quality, personalized direct mail programs without the operational burden. As we grow to meet the evolving needs of our customers and expand our product offerings, we’re building a team to shape the future of direct mail.
As the Print Operations Manager, you’ll own day-to-day management of a group of commercial print partners in Lob’s Print Delivery Network (PDN), the network that manufactures and mails every piece sent through Lob’s APIs. A typical week means running partner scorecards, digging into on-time delivery and quality data, and driving corrective action when a partner misses SLA. You’ll audit invoices against rate cards, forecast capacity ahead of peak, and jump in as first responder when a print run needs to be stopped, cancelled, or rerouted. You’ll work across Commercial Print Operations, postal logistics, Product, Engineering, Finance, and Supply...
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