Backed by a16z.
About the role
Your time will be split across four main areas: Operational Support, Onboarding & Application Administration, Documentation, and AV support. Operational Support (50%) : The IT program at Loft is designed to empower our users to do their best work.
What they're looking for
- 3+ years of hands on IT support experience following industry best practices
- Strong end-user support skills and a customer-service mindset, with the ability to translate technical issues into plain language
- Attention to detail and experience running onboarding procedures
- Experience with internal corporate networking (DNS, VPN, VLANs)
- Experience administering SaaS environments and SSO technologies (Okta, Google Workspace, O365)
- Based in (or able to relocate to) the Golden, CO area, this is an on site role
More about this role
Wanna join the adventure?
Loft Orbital’s mission is to make space simple for organizations, and Loft IT’s mission is to make work simple for employees. Our Golden office is growing, and we’re looking for an IT Administrator to join our international IT team. You’ll be the go-to person on the ground for our two Colorado sites, while contributing to IT activities across all of our offices worldwide.
You’ll focus most of your time on end-user support in office, with a path to owning our global IT service desk within your first six months. We’re looking for someone who is passionate about technology, has a customer-centric personality, and can translate technical problems into plain English. This is not an entry-level position, and there’s plenty of room for mentorship to help you grow your technical chops!
Your time will be split across four main areas: Operational Support, Onboarding & Application Administration, Documentation, and AV support.
Operational Support (50%) : The IT program at Loft is designed to empower our users to do their best work.
- Serve as the first point of contact for Colorado-based support issues; assist colleagues with computer questions, hardware upgrades,...
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