About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
About the role
The role is a hybrid people-manager and hands-on contributor position: you'll lead a small team while staying close to the work yourself, helping build and refine the audit workflows, reporting, and automation that keep our operations scalable as we grow.
What they're looking for
- Build and maintain audit workflows and reporting (e.g. dashboards, exception queues) that give the team and customers visibility into performance and spend
- Support automation initiatives that reduce manual review work and improve accuracy across the operations pipeline
- Develop and maintain operational models that capture throughput and cycle time, giving the team clear visibility into performance and where bottlenecks are forming
- Help create and refine standard operating procedures, and flag gaps in tooling or process as the team scales
- Partner cross-functionally with product and engineering to translate operational pain points into product improvements
- Collaborate closely with Customer Success and Implementation teams to ensure smooth customer handoffs, aligned messaging, and a consistent experience from onboarding through ongoing support
More about this role
About the Role
The customer operations team at Loop is focused on delivering best-in-class service and outcomes for our growing customer base. We provide real-time product expertise, build relationships with our customers' operations and finance teams, and ensure customers get value from their use of our products and services. We strive to improve our product, our processes, and most importantly, our customers' outcomes.
The role is a hybrid people-manager and hands-on contributor position: you'll lead a small team while staying close to the work yourself, helping build and refine the audit workflows, reporting, and automation that keep our operations scalable as we grow.
What You’ll Do
- Build and maintain audit workflows and reporting (e.g. dashboards, exception queues) that give the team and customers visibility into performance and spend
- Support automation initiatives that reduce manual review work and improve accuracy across the operations pipeline
- Develop and maintain operational models that capture throughput and cycle time, giving the team clear visibility into performance and where bottlenecks are forming
- Help create and refine standard operating procedures, and...
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