About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
About the role
As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business.
What they're looking for
- Oversee the day-to-day audit process for clients
- Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
- Analyze freight cost data, identify discrepancies and errors in carrier billing, work with carriers to address systemic issues
- Support customers through managing disputes, claims, and other exceptions related to billing and payment transactions
- Take the perspective of who we serve into everything you do, anticipating client needs, and responding quickly
More about this role
About the Role
As a Customer Operations Associate I, you will be responsible for managing the end to end operational process for our customers. The Customer Operations Associate is directly responsible for driving automation, optimizing invoice management and enabling actionable data for our clients that is critical to their business. You will play a key role in identifying opportunities and ways to improve our products to enhance customer experience and stickiness, working alongside Customer Success Managers, Product and Engineering.
This is an in-person role based in Chicago, with the expectation of being in the office 4+ days per week.
What You'll Do
- Oversee the day-to-day audit process for clients
- Proactively identify changes we can make to our internal application in order to improve and enable automation to the audit process
- Partner cross functionally with Customer Success, Engineering and Product to provide critical feedback on the audit process and make suggested improvements
- Analyze freight cost data; identify discrepancies and errors in carrier billing; work with carriers to address systemic issues
- Support customers through managing disputes, claims, and other...
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