About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
About the role
Loop is bringing AI to an industry that still runs on PDFs, phone calls, and tribal knowledge. You are the one who lands first. You are 75% engineer, 25% product-founder mind. You write production code and navigate legacy systems with equal confidence, but you also hear customers with a commercial ear and translate what you learn into buildable requirements. You have real integration experience with enterprise customer systems -- not just willingness, but instincts built through reps.
What they're looking for
- Qualify opportunities and lead technical discovery -- map the customer's systems landscape, assess technical fit, and produce a scoped project plan
- Integrate customer systems with Loop -- APIs, EDI feeds, ERPs, TMS platforms, payment systems. Wrangle the messy data underneath
- Own customer relationships and deployment timelines -- run meetings, demos, and status updates from kickoff through commercial conversion. Travel to customer sites as needed
- Debrief every deployment -- extract repeating patterns, identify productization candidates, and route field intelligence back into Loop's product direction
- Help build the function itself -- refine qualification criteria, improve processes, and contribute to the team's playbook as we learn from the field
- 3-5 years of software engineering experience
More about this role
About You
Loop is bringing AI to an industry that still runs on PDFs, phone calls, and tribal knowledge. You are the one who lands first. You are 75% engineer, 25% product-founder mind. You write production code and navigate legacy systems with equal confidence, but you also hear customers with a commercial ear and translate what you learn into buildable requirements. You have real integration experience with enterprise customer systems -- not just willingness, but instincts built through reps.
As a Forward Deployed Engineer, you will operate at the edge of the company -- embedded with customers, learning their operations, and building working solutions that drive client results and feed Loop's product direction. The work is founder-like: you own the problem end-to-end, from commercial discovery through technical delivery. This is not professional services and not sales engineering. This is an engineering role that reports to engineering, with the autonomy to shape how an early-stage function operates.
You will be one of the first hires on this team. The problems are not perfectly defined, the playbook does not exist yet, and you will help write it. The function is led by a former...
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