About Loop Loop is industrializing services through AI, starting with one of the world's most complex industries: the global supply chain. We're an AI-native company built to solve the systemic data problem that's held logistics back for decades. Backed by Index and a16z.
About the role
As a Senior Implementation Manager at Loop, you will own end-to-end delivery of our most complex, high-stakes enterprise implementations. You are the strategic hub connecting Sales, Pre-Sales, Engineering, Operations, and Customer Success—responsible for ensuring clients realize measurable value from Loop’s platform from day one through post-launch.
What they're looking for
- Own end-to-end project management for Loop’s largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success
- Lead deep discovery sessions with client stakeholders to document business and technical requirements, configure Loop’s platform, and ensure the delivered solution precisely addresses client needs
- Develop and execute comprehensive implementation plans with clear timelines, milestones, and deliverables—coordinating across engineering, operations, and client teams to ensure on-time delivery
- Facilitate kick-off calls, weekly status meetings, executive check-ins, and milestone reviews—both virtually and on-site
- Lead process mapping and workflow whiteboarding sessions, produce internal and client-facing documentation for workflows and SOPs
- Drive change management conversations with clients, advising on business process transformation and best practices
More about this role
About the Role
As a Senior Implementation Manager at Loop, you will own end-to-end delivery of our most complex, high-stakes enterprise implementations. You are the strategic hub connecting Sales, Pre-Sales, Engineering, Operations, and Customer Success—responsible for ensuring clients realize measurable value from Loop’s platform from day one through post-launch.
This is a highly autonomous role. You’ll manage multiple large-scale implementations simultaneously, serve as a trusted advisor to senior client stakeholders, and help shape the methodology and standards that elevate the entire implementation practice. You will also mentor and support junior members of the team.
This is an in-person role based in our Chicago office, with the expectation of being onsite 4+ days per week.
Ability to travel up to 25%.
What You'll Do
Enterprise Implementation Delivery
- Own end-to-end project management for Loop’s largest and most complex enterprise implementations, from kick-off through post-launch hypercare and handoff to Customer Success.
- Lead deep discovery sessions with client stakeholders to document business and technical requirements, configure Loop’s platform, and ensure the...
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