Loop is the essential eCommerce operations platform built to streamline your returns, exchanges, tracking, order editing, checkout experiences, and more. Backed by CRV.
About the role
As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.
What they're looking for
- You have +3 years customer success or account management experience with enterprise businesses for B2B SaaS products. If you have experience working with the ecommerce industry, that is a huge differentiator for us!
- You’ve managed accounts for a long enough period of time that you oversaw the renewal process with them, and have successfully renewed many enterprise accounts
- You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past
- You have tried and true ways to uncover and close new opportunities with accounts, and are willing to share a few examples with us
- You can speak to how you use tools, including AI, to improve how you work, scale your impact, and better support enterprise merchants
- You’ve been involved in merchant communications in prior roles, either owning 100% of your communications or partnering with marketing teams to strategically generate messaging
More about this role
Our merchants are the heart and soul of our business, and the Merchant Success Team at Loop exists to optimize the value of the Loop partnership to their business. This begins with the merchant onboarding experience and continues through ongoing support and strategic account management.
As an Enterprise Merchant Success Manager at Loop, you will serve as the strategic advisor to our larger, more complex merchant relationships. Through business acumen, empathy, strong communication, and cross-functional leadership, you will work with our merchants to achieve measurable outcomes, deepen their partnership with Loop, and build durable, long-term relationships.
This role requires the ability to navigate sophisticated organizations, align executive and operational stakeholders, translate complex data into a clear value story, and mobilize the right Loop resources based on merchant needs and business impact.
Right away, we’ve listed what we think you’ll be spending your time on. We’re growing fast, and growth means the challenges we’ll work on together will change as we lead Loop through new and different phases.
This is an indispensable role with us, so we’ll be looking for you to have...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs