Revolutionize cleaning with Lucid Bots. Commercial robots and drones for exterior and surface cleaning. Elevate efficiency and safety. Discover now! Backed by Y Combinator.
About the role
If these values energize you, you'll thrive here. If they feel like too much, this may not be the right climb - and that's okay.
What they're looking for
- You bring 1–2 years of experience in customer support, customer success, operations, or a related field, and you're eager to grow your technical depth
- You're obsessed with your customers — you deliver timely, empathetic, and accurate support that builds trust in every interaction
- You escalate the right things at the right time — routing complex or novel issues to the RCA team, CSMs, Engineering, or Operations — while keeping ownership of the customer relationship and communication
- You reduce repeat issues by documenting recurring problems, solutions, and best practices, and by spotting patterns that improve playbooks and training
- You coordinate cross-functionally: initiating RMA/service workflows with Operations, managing the regional loaner fleet logistics to and from customers, and supporting CSMs with clear account notes and summaries
- You communicate clearly, explaining technical concepts in language customers can actually use
More about this role
Lucid Bots is the leading U.S. AI robotics manufacturer of exterior cleaning drones and robotics for commercial and government applications. Since 2018, we've been building the world's most productive and responsible robots to tackle critical maintenance challenges. With industry-leading engineering and dedicated customer support, we've enabled operators to generate over $75 million in revenue, with a fleet of over 500 robots deployed to accomplish dull, dirty, and dangerous jobs with safety and efficiency.
Our mission is simple: extend human reach.
Headquartered in Charlotte, North Carolina, we design, engineer, manufacture, and support our products in the United States. Our production-ready robots are deployed by customers around the world — from global enterprises to independent owner-operators — to improve safety, increase productivity, and elevate operational standards.
We are one of the fastest-growing manufacturing companies in the United States, recently ranked fourth nationally, and we just closed a $20M Series B to fuel our next chapter at the intersection of AI, hardware, and real-world impact. Backed by leading investors including Y Combinator (S19), Cubit Capital,...
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