Luma AI is the creative AI platform for video generation and image creation. Powered by the world's leading video generation models, Ray and Uni, and creative agents handling end-to-end workflows. Trusted by leading agencies and brands. Try it free. Backed by General Catalyst, a16z and CRV.
About the role
FDC Delivery leads Luma’ forward-deployed creative team operations across the region. This team operates at the intersection of sales and client engagement, working directly with prospective and current partners during presales conversations, paid trial engagements, and ongoing enterprise agreements to demonstrate production value and support deal progression and expansion.
More about this role
FDC Delivery leads Luma’ forward-deployed creative team operations across the region. This team operates at the intersection of sales and client engagement, working directly with prospective and current partners during presales conversations, paid trial engagements, and ongoing enterprise agreements to demonstrate production value and support deal progression and expansion.
The role requires deep familiarity with creative and production workflows, experience managing cross-functional delivery teams, and the ability to build consistent, scalable processes across a high-volume pre-sales and support function.
Leads operations for the North America forward-deployed creative team.
Define operational standards for how engagements are scoped, staffed, executed, and closed.
Build capacity planning and resource allocation frameworks to support concurrent client engagements.
Identify new tools or platforms to improve communication and streamline work.
Encourage buy-in, education and mastery for all stakeholders
Report on team performance metrics and review cadences to align with broader commercial and operational goals of the company.
Partner with the sales team to structure paid trial...
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