Lumana provides a hybrid cloud video security and video surveillance system powered by agentic AI to help improve physical security, safety, and operations. Backed by Norwest.
About the role
Founded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact.
What they're looking for
- 7+ years in technical Customer Success, Account Management, or similar post-sale roles in SaaS or enterprise technology
- Experience as a Founding customer success hire in an early-stage startup
- Background supporting technical buyers (IT, security, engineering, operations)
- Experience managing high-touch enterprise accounts
- Strong cross-functional coordination skills
- Ability to interpret product usage data and translate it into action
More about this role
Lumana helps organizations turn video into action. Our AI video security platform helps customers improve safety, strengthen security, and respond faster when it matters most.
Founded in 2021 and backed by leading Silicon Valley investors, we’re growing quickly. Here, you’ll think big, move fast, and own work that has a visible impact.
The founding Senior Customer Success Manager (CSM) will be Lumana’s first Customer Success hire in the U.S. and will build the U.S. enterprise Customer Success function from the ground up. This is a hands-on builder role responsible for establishing the processes, operating rhythms, and customer programs that create a scalable post-sale motion while directly managing strategic enterprise accounts.
The Senior CSM owns the full post-sale customer lifecycle — from technical onboarding and product adoption through customer health, value realization, expansion readiness, and predictable renewals. As the primary account quarterback, this role partners closely with Solutions Engineering, Technical Support, Operations, and Sales to ensure enterprise customers achieve measurable business outcomes with Lumana.
Success in this role means both building the CS...
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