Backed by Redpoint.
About the role
Serve as a first point of contact for T1 and T2 Helpdesk support, triaging and resolving end-user tickets across macOS, Windows, and Linux environments. Assist with device imaging, configuration, and deployment for new hire onboarding using MDM platforms such as Jamf, and Intune.
What they're looking for
- Currently pursuing or recently completed a degree in Computer Science, Information Technology, Information Systems, or a related field
- Foundational understanding of operating systems including macOS, Windows, or Linux, coursework or personal experience counts
- Basic understanding of networking concepts such as TCP/IP, DNS, and DHCP
- Strong communication and interpersonal skills, with the ability to support a diverse, non-technical user base with patience and empathy
- Eagerness to learn, take initiative on Helpdesk tasks, and collaborate effectively with full-time IT team members
- Prior Helpdesk, IT support, or customer-facing technical support experience through an internship, part-time role, volunteer experience, or similar hands-on environment
More about this role
ABOUT LUMILENS
At Lumilens we are building the critical photonics infrastructure that powers tomorrow’s AI supercomputing. From chip-to-chip optical interconnects to scalable photonic engines, Lumilens is unlocking a new era of computing faster, cooler, and massively more efficient.
We’re a well-funded startup backed by Mayfield and led by industry’s veterans who’ve built and scaled some of the most transformative technologies in the industry. This isn’t incremental innovation, it’s a ground-floor opportunity to rethink the optical layer from the silicon up. You’ll work alongside a team of world-class engineers solving some of the hardest challenges in optics, systems, and scale. Every line of code, every design decision, every breakthrough you help deliver will shape the infrastructure of tomorrow.
If you're looking for mission, momentum, and the chance to make an outsized impact jump on the rocket ship. We’re just getting started.
POSITION OVERVIEW
We’re looking for a motivated IT Specialist Intern to serve as a first point of contact for end-user technical support across Lumilens. In this role, you’ll focus on day-to-day Helpdesk T1 and T2 support, including ticket triage,...
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