Backed by Techstars.
About the role
Onboarding Expert: Partner with Account Executives and Solutions Engineers for a seamless handoff from prospect to customer. Ensure kickoff and implementation goals are met, with ROI achieved within the expected timeline. Lifecycle + Renewals : Build and execute account strategies to drive adoption, expansion, and retention. Define goals, playbooks, and metrics; monitor customer health; and proactively identify risks and opportunities.
What they're looking for
- 7+ years of experience in Customer Success or a related customer-facing role
- 3+ years of experience managing enterprise-level customers, driving adoption, and fostering long-term partnerships
- A demonstrated track record of directly owning and exceeding GRR and NRR targets
- Proven ability to build strong relationships and engage with senior stakeholders
- Skilled at communicating complex or technical concepts in a clear, accessible way to technical and non-technical audiences
- Hands-on experience collaborating with technical teams, such as Security, Engineering, or DevOps
More about this role
Every breach, every failed audit, every new hire stuck in onboarding purgatory traces back to the same question: who has access to what — and should they?
Identity is where modern companies break. Too much access leaks data. Too little grinds the business to a halt. Lumos is the industry's first Autonomous Identity Platform — software that doesn't just surface access risk, but acts on it. We started with a self-service AppStore and grew into the critical infrastructure connecting apps, identities, and data for GitHub, MongoDB, Mars, Pinterest, Anduril, Intercom, Roku, and Netskope. At the center is Albus, our AI agent for identity — mining roles, approving access, and catching the drift humans miss.
You'll ship work that thousands of IT and security teams touch every day. You'll own problems without playbooks, because the category is being redefined in real time — by us.
🚀 Jump on a rocketship. Since launching out of stealth in April 2022, we've grown from 20 to ~130 Alchemists and raised over $65M from a16z, Scale, Neo, Greg Brockman (President at OpenAI), and Phil Venables (CISO at Google).
⭐ Customers love us — and so does the industry. Named a Strong Performer in the 2026...
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