AI-powered scalable infrastructure + mental health services, starting…. Backed by Y Combinator.
About the role
The Head of Operations translates company strategy into efficient, scalable execution. This role has full end-to-end ownership of the customer journey, from referral engagement through billing, and a clear mandate: significantly accelerate revenue growth over the next nine months.
What they're looking for
- Proven experience scaling operations in a fast-growth environment
- Strong systems thinking and process design skills
- Data-driven decision-maker with experience using KPIs and dashboards
- Track record of using AI and automation to improve operational efficiency
- Excellent leadership, communication, and change management skills
- Comfortable operating in ambiguity and driving execution independently
More about this role
Job Title: Head of Operations
Luna Joy is a leading provider of mental health services, specializing in supporting women through their mental wellness journey. We offer holistic therapy and medication management to help women overcome challenges like postpartum mental health issues. Our dedicated team of professionals works in a collaborative, flexible, and remote environment, ensuring comprehensive care for our clients. We are rapidly expanding and committed to improving access to quality mental health services across the U.S.
The Head of Operations translates company strategy into efficient, scalable execution. This role has full end-to-end ownership of the customer journey, from referral engagement through billing, and a clear mandate: significantly accelerate revenue growth over the next nine months.
The role owns day-to-day operations, cross-functional workflows, and performance systems to ensure the business runs smoothly, profitably, and is ready to scale. The ideal candidate is a systems thinker, strong operator, and people leader who thrives in fast-growing, ambiguous environments and can drive change independently.
As part of the Luna Joy team, you will play an essential...
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