The growth platform for real estate's top-performing agents, teams, and brokerages. Grow your brand and uncover hidden buying and selling signals in your network. Backed by Bessemer.
About the role
You will report to the Director of CS Operations and operate with significant autonomy: taking projects from scoping through delivery, managing stakeholders across multiple functional teams, and building systems that help our CS organization scale. If you are a self-directed operator who thrives on complexity and wants to see your work reflected in client outcomes, this is the role.
What they're looking for
- 5+ years in CS Operations, Revenue Operations, or a similar role at a SaaS or tech company
- Strong project management skills with a track record of driving complex, cross-functional initiatives from start to finish
- Systems thinking and process design: you see the full picture and build solutions that scale
- Analytical mindset: comfortable building dashboards, defining KPIs, and using data to inform decisions
- Cross-functional stakeholder management: you can influence and align leaders across multiple teams
- Product management mindset: you do not need a PM background, but you think in terms of users, outcomes, and iteration
More about this role
Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company that has hit $100M in annual recurring revenue. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.
CS Operations is the operational backbone of our post-sales organization, serving tens of thousands of real estate professionals across Customer Success, CX, Support, Onboarding, and Product Fulfillment. We are looking for a Senior Manager of CS Operations to own and drive critical projects, including product management of Scout (our internal CSM platform), and deliver operational improvements that directly impact gross revenue retention.
You will report to the Director of CS Operations and operate with significant autonomy: taking projects from scoping through delivery, managing stakeholders across multiple functional teams, and building systems that help our CS organization scale. If you are a self-directed operator who thrives on complexity and wants to see your work reflected in client outcomes, this is the role.
- Own...
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