Backed by Y Combinator.
About the role
At Mach9, the Community Marketing Manager will create new ways for our customers to connect with Mach9 and with one another. Customers are already asking for a place to exchange ideas, get support, and learn from their peers; you’ll build that space and give them useful reasons to return. This role is ideal for a community builder who has created sustained participation, builds trust easily with users, and can turn those relationships into programs people value.
What they're looking for
- Experience building or growing a customer, professional, alumni, membership, or interest-based network
- Evidence that you have created repeat participation, not only promoted one-time events
- The ability to earn trust and build lasting relationships with specialized users
- Clear writing and confidence communicating through online groups, email, social media, and live events
- Strong creative judgment and the ability to turn customer activity into engaging content
- The organization and independence to take programs from initial concept through execution and follow-up
More about this role
At Mach9, the Community Marketing Manager will create new ways for our customers to connect with Mach9 and with one another. Customers are already asking for a place to exchange ideas, get support, and learn from their peers; you’ll build that space and give them useful reasons to return.
This role is ideal for a community builder who has created sustained participation, builds trust easily with users, and can turn those relationships into programs people value.
You’ll own the community experience across online conversations, in-person events, and the relationships that follow. Success means a network that increasingly grows itself: members answering members, advocates bringing in their peers, and new customers arriving through referrals.
Choose the right home for Mach9’s customer community, then design how it works: onboarding, moderation, and the activities that keep people coming back
Build sustained participation by starting useful conversations, answering questions, and helping members learn from one another — then turn what works into repeatable playbooks
Develop customers into advocates, contributors, speakers, and sources of referrals
Plan and run recurring meetups, user...
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