Backed by Y Combinator.
About the role
Join us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner.
More about this role
Join us a Solutions Engineer on our Customer Success team and guide customers from first project to long-term partner.
You’ll own the Digital Surveyor post-sale experience for a portfolio of customers. Your goal is to get customers live on production work fast, keep projects moving, and grow usage over time. You’ll run onboarding, manage project execution, triage support issues, and partner with sales and engineering on renewals, expansions, and product feedback. As an early member of our Customer Success organization, you’ll have the opportunity to help define the playbooks, templates, and processes that make our customers exceptionally successful and scale Mach9.
Own customer relationships post-sale. Be the day-to-day point of contact and trusted thought partner to our customers.
Drive onboarding and time to value. Lead kickoff, setup, training, and the path to the first successful production project.
Run customer projects and programs. Manage calls, action items, timelines, stakeholders, and follow-ups across customer teams.
Triage and coordinate support. Reproduce product issues, communicate clearly, and drive resolution with Engineering.
Support account growth. Find growth...
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