Merge PRs faster and fix bugs before they reach production. Macroscope provides AI-powered code review, automated PR descriptions, and real-time status updates for modern development teams. Backed by Lightspeed.
About the role
We’re looking for a Technical Customer Success Engineer who will build and manage relationships with engineering leaders and their teams post-sale. Our product is technical, so a deep understanding of computer science and agentic workflows is a core requirement of the role so you can communicate fluently with our customers.
What they're looking for
- 3+ years in a customer success, solutions engineering, or technical account management role at a developer tools or SaaS company
- Track record of managing enterprise accounts and driving adoption and expansion
- Strong communication skills — ability to translate complex technical concepts for non-technical stakeholders (product leaders, CTOs, CEOs) while also going deep with senior engineers
- Prior professional software engineering experience (even a few years), so the candidate has first-hand empathy for the developer workflow
- Experience at an early-stage startup — Macroscope is a Series A company and the CSM will need to be adaptable and wear many hats
- Understanding of data security and compliance concerns relevant to giving a third-party tool access to source code — Macroscope emphasizes data security and maintains audited documentation through a Trust Center
More about this role
Macroscope is building the infrastructure for the next generation of software development, where engineers direct fleets of agents, every change is automatically reviewed and verified, and organizations have a clear understanding of how their products and codebases are evolving.
Our mission is to give engineers more leverage and leaders more clarity, so teams can build better software, faster.
Macroscope is founded by former entrepreneurs who have started and sold multiple companies, and operated as product/engineering executives at public tech companies. We're fortunate to be supported by the best VC firms and angels in the business, including Lightspeed Venture Partners, Thrive Capital, Google Ventures, and Adverb.
We’re looking for a Technical Customer Success Engineer who will build and manage relationships with engineering leaders and their teams post-sale. Our product is technical, so a deep understanding of computer science and agentic workflows is a core requirement of the role so you can communicate fluently with our customers.
You’ll lead enterprise-wide implementations of Macroscope by helping the customer come onboard and ensure their configurations will set them up...
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