Mambu connects core banking, payments and agentic AI into one Intelligent Core, so financial institutions move faster and operate leaner. Backed by Bessemer.
About the role
Build trusted customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts Own your customer portfolio end-to-end: health, ROI delivery, renewals, and expansion (in close collaboration with Sales), while liaising with the right internal teams to ensure outcomes are achieved.
More about this role
Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more here.
Build trusted customer relationships with practitioners as well as executive sponsors, acting as a trusted advisor for accounts
Own your customer portfolio end-to-end: health, ROI delivery, renewals, and expansion (in close collaboration with Sales), while liaising with the right internal teams to ensure outcomes are achieved.
Maintain regular and appropriate communication and governance with both internal and external executive teams to ensure alignment and transparency
Working with product management to surface customer requests and help translate customer feedback into product requirements
Proven experience in SaaS/Fintech in a customer-facing role, ideally as a Customer Success Manager, Account Manager or Consultant.
Ability to multi-thread across complex accounts, building relationships with IT, Operations, Business teams, and executives.
Demonstrated ability to create success plans to drive measurable ROI for customers, ensuring...
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