Manifest is an AI powered time, cost and tool visibility platform for agencies, replacing manual timesheets with automatic tracking and intelligent reporting, helping you measure true productivity and profitability across your agency. Backed by Antler.
About the role
As a Customer Success Engineer at Manifest Cyber, you will own the post-sale relationship for a portfolio of large enterprise and government customers, ensuring they realize measurable value from the Manifest platform from onboarding through renewal and expansion.
What they're looking for
- 5+ years of experience in a customer success, account management, or similar customer-facing role, ideally supporting large enterprise customers with complex, multi-stakeholder relationships
- Experience supporting U.S. government customers, particularly within the federal civilian sector, including familiarity with how government agencies evaluate, procure, and operationalize software
- Strong track record in cybersecurity and/or SaaS customer success, including driving adoption, managing renewals, and reducing churn
- Technical skills:
- Comfort working with technical systems and data, including relational databases, REST APIs, and JSON schemas, with the ability to read and troubleshoot at a working technical level
- Ability to write basic scripts (e.g., Python, shell, or similar) to investigate issues, automate small tasks, or support reporting
More about this role
Manifest is on a mission to secure the global software and AI supply chain. Our platform automates the discovery and analysis of risks across internally built and third-party software and AI systems, giving security, product, and engineering teams complete visibility into the components and dependencies that make up their technology stack. From product security and AI risk to supplier risk and compliance, we help teams trust the software and AI they build and buy.
Founded by alumni from the Department of Defense, CISA, and Palantir, Manifest is backed by leading investors including Ensemble VC, First Round Capital, Homebrew, BoxGroup, XYZ Venture Capital, AE Ventures, Leap435, and Overmatch VC. The company partners with the US Air Force, DHS, Global 2000 companies, and critical infrastructure organizations across defense, automotive, and financial services to bring transparency, resilience, and trust to modern digital systems.
As a Customer Success Engineer at Manifest Cyber, you will own the post-sale relationship for a portfolio of large enterprise and government customers, ensuring they realize measurable value from the Manifest platform from onboarding through renewal and...
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