Startups · AI

Remote Technical Support

Mashgin · Remote · Remote

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About Mashgin

Powering billions of transactions for thousands of retailers, we're the only patented 3D AI checkout. Just place items and our AI does the rest in 0.5 seconds. Backed by NEA and Y Combinator.

About the role

Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

What they're looking for

  • Bachelor’s Degree (or equivalent experience)
  • Self-starter who is comfortable getting the job done without much assistance
  • Relentlessly resourceful, always thinking outside the box to solve complex problems
  • Strong communication skills
  • Prior IT Helpdesk experience
More about this role

About Mashgin

Mashgin powers the world's best checkout experience for over 40 million users. Customers just place their items on our kiosks and our AI rings up their entire order in less than a second. With Mashgin, lines are now optional.

Mashgin's technology powers over 1 billion transactions at your favorite locations, including over half of all US professional sports teams, 4,000 convenience stores, major airports, universities, and more.

We’re not just building cutting-edge AI—we’re creating real-world impact and unforgettable experiences. Backed by a well-funded Series B, we’re also one of the rare AI startups that’s already profitable.

Our secret? A culture of extreme ownership, autonomy, and customer obsession. At Mashgin, we are building something extraordinary by challenging conventional wisdom. We’ve thrown out the old rules to focus on what truly matters: creating a kickass product that makes people say, 'Wow'. We don’t care about short-term wins; we build systems that stand the test of time. If you thrive in a culture of excellence without compromise and want to see your work have an immediate, remarkable impact, you’re in the right place.

Position Summary

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Customer Support & Field Support

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