Ship AI agents that reason, remember, and act in TypeScript. Mastra provides memory, tools, MCP, and observability to go from prototype to production. Backed by Y Combinator.
About the role
This role blends forward deployment and core engineering. You will work directly with teams deploying agents in production and translate what you learn into improvements in the Mastra framework itself. When agents break or systems stall, you help make them stronger and more repeatable.
More about this role
Mastra is hiring a Customer Engineer who operates at the intersection of production reality and core platform design.
This role blends forward deployment and core engineering. You will work directly with teams deploying agents in production and translate what you learn into improvements in the Mastra framework itself.
With Customers
Collaborate directly with customer teams building real agent systems
Design and implement agents alongside their engineers
Improve reliability, eval strategies, monitoring, and scaling approaches
Help teams move from prototype to durable systems
Train and upskill customers to become Mastra experts
Share patterns and best practices across accounts
When agents break or systems stall, you help make them stronger and more repeatable.
Turn recurring customer challenges into OSS improvements
Fix reliability and performance issues
Ship new primitives and refine existing ones
Raise the quality bar across the codebase
Contribute to roadmap direction through firsthand production insight
You’ll convert real-world friction into durable primitives.
Have built and operated AI systems in production
Can move from implementation details to system-level thinking
See...
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