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About the role
We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We’re here to make a dent in the universe bigger than ourselves. And we’re looking for people who want to be part of it.
What they're looking for
- Proven book ownership: Demonstrable experience managing a portfolio in customer success, account management, or renewals/sales, with a track record of hitting retention or revenue targets
- Closer, not just presenter: You've walked a customer through a pricing or contract change and closed it - not just laid out options
- Working technical fluency: Comfortable enough with cloud/SaaS products to diagnose why a customer is struggling, without needing an engineer in the room
- Turnaround experience: A real track record of recovering a dissatisfied or at-risk customer relationship, not just growing accounts that were already healthy
- CRM discipline: Fluent in Salesforce or equivalent - pipeline hygiene, forecasting, and reporting are second nature
- Personal capabilities: Organized under volume, direct with customers when it counts, operates independently with minimal hand-holding, and steady under pressure with frustrated or churn-risk accounts
More about this role
Matillion is the company behind Maia , the AI Data Automation platform.
In the AI economy, demand for data is exploding. Manual data engineering can’t keep up. Maia fixes that by combining 15 years of data expertise with agentic AI to eliminate the manual work that slows data teams down. Organisations like Cisco, DocuSign, and Slack are already using it to deliver real business impact, faster.
We started in Manchester and now we’re global - with teams across the UK, US and India.
We are driven, curious, energetic people who move fast, think big and hold ourselves to a high standard. We’re here to make a dent in the universe bigger than ourselves. And we’re looking for people who want to be part of it.
About the role
Most Account Managers present options. You close them.
You'll own a portfolio of existing Matillion customers with two clear objectives: convert customers on flexible, no-contract billing into committed annual agreements, and turn struggling or at-risk accounts back into healthy, growing ones. This is a business-first role - you need enough technical fluency to hold a credible conversation about the product, but success comes from reading a customer's usage, value, and...
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