Conversational agent platform delivers exceptional CX at a lower cost. Unifies systems, integrates knowledge sources and enables actions for 50+ customers. Backed by Lux.
About the role
We're looking for a Director, People Business Partner to help build and scale the People function at Maven during a period of significant growth. This is a high-impact, hands-on role for someone who can move seamlessly between partnering with senior leaders on complex People challenges and rolling up their sleeves to build and execute the processes that make a growing company run.
What they're looking for
- You have 8+ years of progressive HR, People Operations, People Business Partner, or related experience , ideally including meaningful experience within a venture-backed, high-growth technology company
- You've experienced meaningful organizational growth and change firsthand, ideally within a Series A, B, or C environment , and understand what it takes to build People practices while a company is scaling quickly
- You're a true HR/People generalist and builder , with hands-on experience across employee relations, performance management, terminations, promotions, onboarding/offboarding, HR policy, compliance, and People Operations
- You've personally built or significantly improved People programs, policies, processes, or infrastructure rather than solely operating within established systems
- You're a credible partner to senior leaders who can build trust quickly, offer a strong point of view, and respectfully challenge or push back when the business needs it
- You have strong judgment and can navigate sensitive, ambiguous People situations without needing a playbook for every scenario
More about this role
Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work: autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not "savings if you use it well," but savings because the agent did the ticket instead of a person.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, HardRock, Tripadvisor, Clio, and Thumbtack rely on Maven, with independently verified results (customers report resolving 70–93% of interactions autonomously) and G2 has named Maven a High Performer and Best Meets Requirements across multiple categories this spring.
We're looking for a Director, People Business Partner to...
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