Conversational agent platform delivers exceptional CX at a lower cost. Unifies systems, integrates knowledge sources and enables actions for 50+ customers. Backed by Lux.
About the role
Maven's agents are only as good as the systems they can reach. Every enterprise customer runs on a different stack of CRMs, ticketing systems, knowledge bases, commerce platforms, identity providers, and internal tools. Our agents have to read from all of them, take action inside them, and do it reliably.
What they're looking for
- 8+ years of product management experience, with meaningful time on integrations, APIs, developer platforms, or iPaaS products
- You've built and shipped integration products before. You understand the difference between a connector, an integration platform, and an actions framework, and you can explain the difference,
- Fluent in the technical building blocks: REST and GraphQL APIs, webhooks, OAuth, rate limits, event streams, and the failure modes that come with each
- You've operated in both startup and scaled environments and know when to build in-house versus when to buy or partner
- You extract requirements from messy customer conversations and turn them into PRDs. Non-negotiable
- You're a problem solver, not a project manager. You've been the person deciding what to build and why
More about this role
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.
Maven has...
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