Conversational agent platform delivers exceptional CX at a lower cost. Unifies systems, integrates knowledge sources and enables actions for 50+ customers. Backed by Lux.
About the role
Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
What they're looking for
- You have 5+ years of experience in IT, IT operations, systems administration, systems engineering, or a related field , ideally within a fast-growing technology company
- You have experience owning or playing a significant role in the day-to-day IT function for an in-office or hybrid workforce
- You have strong hands-on experience with identity and access management , ideally Okta or a similar platform
- You have strong experience with device management , ideally Jamf Pro, and are comfortable supporting a primarily Mac environment
- You have experience administering a broad range of SaaS applications and employee technology systems
- You're comfortable troubleshooting across laptops, applications, identity and access, networks, conference rooms, and other workplace technology
More about this role
Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most "AI support" tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.
That's not a soft ROI story. It's the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not "savings if you use it well," but savings because the agent did the ticket instead of a person.
Founded in 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI agents that don't just answer customers, they act: going into a customer's account, finding the actual problem, and fixing it, with no human required. Customers like Dell, ServPro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting 70–93% of interactions resolved autonomously. G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.
We're looking for a hands-on IT Manager to help own the day-to-day technology experience for...
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