Conversational agent platform delivers exceptional CX at a lower cost. Unifies systems, integrates knowledge sources and enables actions for 50+ customers. Backed by Lux.
About the role
As a Customer Experience Manager (CXM) – Strategic , you’ll play a pivotal role in building long-term relationships with our Strategic clients. You’ll ensure successful onboarding, drive adoption of our AI solutions, and champion quality response generation that enhances—rather than replaces—human agents. You’ll collaborate cross-functionally with Product, Engineering, Solutions, and GTM teams to shape the future of CX in AI-driven environments.
What they're looking for
- 7+ years of experience in customer success, account management, or CX leadership roles, ideally in SaaS or AI-enabled platforms
- Strong account management experience with technical and strategic stakeholders with a Fortune 100 client
- Experience working with or around AI/ML, LLMs, or enterprise automation tools is a plus
- Experience navigating AI quality, prompt tuning, or training data workflows
- Excellent communication, organizational, and relationship-building skills
- A customer-first mindset with a passion for ethical, human-centric AI
More about this role
Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.
Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.
We’ve started by reimagining the Strategic customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.
We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.
Maven has assembled...
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