Conversational agent platform delivers exceptional CX at a lower cost. Unifies systems, integrates knowledge sources and enables actions for 50+ customers. Backed by Lux.
About the role
Maven AGI is an enterprise AI platform on a mission to transform customer support with production-grade AI agents. Founded in July 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI that helps enterprise teams deliver accurate, autonomous support at scale.
What they're looking for
- 5+ years of software engineering, implementation engineering, forward deployed engineering, solutions engineering, partner engineering, or equivalent customer-facing technical delivery experience
- Strong hands-on coding ability in JavaScript/Node.js. TypeScript, React, Next.js, and Python experience are strong pluses
- Strong API and integration judgment across REST APIs, webhooks, auth, data mapping, retries, error handling, and operational debugging
- Experience taking complex customer-facing technical projects from ambiguous requirements into production
- Comfortable working directly with customers, asking sharp discovery questions, explaining tradeoffs, and pushing back constructively when scope or timeline is risky
- Practical understanding of AI/LLM and agentic systems, including prompting, retrieval, tool/action use, evals, failure modes, and quality measurement
More about this role
Maven AGI is an enterprise AI platform on a mission to transform customer support with production-grade AI agents. Founded in July 2023 by executives from HubSpot, Google, and Stripe, Maven builds conversational AI that helps enterprise teams deliver accurate, autonomous support at scale.
Our platform connects fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions without requiring customers to replace their core systems. We started with customer support because the current experience is slow for customers, expensive for companies, and overloaded for human agents.
Maven has assembled a world-class team from Google, Meta, Amazon, Microsoft, and Stripe, and is supported by executives and advisors from OpenAI, Google, HubSpot, and Stripe.
As a Senior Forward Deployed Engineer at Maven AGI, you will own post-sale technical implementation for strategic enterprise customers. You will work directly with customer teams to turn customer experience workflows into production AI systems: scoping requirements, building integrations, configuring Maven, debugging edge cases, validating quality, launching safely, and iterating from real-world...
Browse similar: AI jobs · AI startup jobs · Startup jobs · Remote jobs