Parambil delivers AI-assisted medical record review software that accelerates and improves accuracy in mass tort and complex litigation workflows. Backed by Techstars.
About the role
We're looking for a customer-obsessed CSM to own relationships with a portfolio of 50+ law firms and clients who are using AI to transform how they work. This is a high-impact, hands-on role where you'll be in the trenches daily: running onboarding sessions, driving adoption, managing renewals, and ensuring customers get maximum value from Parambil.
What they're looking for
- Must-haves
- 3–5 years in customer-facing roles with B2B SaaS experience (CSM, Account Management, Implementation, Solutions Engineering, or similar)
- Proven ability to manage 30–50 accounts while staying organized and prioritizing effectively
- Strong track record with retention and customer satisfaction metrics
- Excellent communication skills — you can lead executive conversations and hands-on technical trainings with equal confidence
- Self-starter mentality: you see what needs to be done and you do it
More about this role
The legal industry moves billions of dollars on the backs of antiquated, manual processes. Personal injury lawyers spend countless hours buried in medical records, trying to extract the critical details that make or break their cases. It's slow, expensive, and error-prone.
Parambil is changing that.
We've built an AI-powered platform that transforms how law firms review medical records — turning weeks of manual work into minutes of intelligent analysis. Our technology helps attorneys quickly identify key medical facts, build stronger cases, and serve their clients better.
We're trusted by top personal injury law firms and major enterprises like cruise lines to handle their most critical legal workflows. This year alone, we 10x'd our revenue and customer base — and we're just getting started.
Parambil is backed by $8M from leading investors including Bling Capital, NVP, and Daybreak. We're led by technical founders from McKinsey QuantumBlack, Yale/Stanford Medicine, and Emory CS, and advised by post-exit CTOs and AI researchers. Our team is small, technical, and moving fast — and we're building the future of legal AI from our NYC office near Grand Central.
We're looking for a...
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