About Melio
Melio has created a rapid, precise, and comprehensive blood test that identifies 99% of the most common pathogens in hours, rather than days. Backed by SOSV.
About the role
As a Customer Success Manager , you will manage Melio’s most valuable customers, overseeing the strategic growth and retention of top-tier accounts. You will act as a consultant at key milestones to ensure long-term success, drive deeper platform usage, and identify new avenues for expansion. Additionally, you will regularly surface customer feedback to internal stakeholders, including leadership, Product, Voice of the Customer, and Strategy teams to continue to enhance the platform.
What they're looking for
- 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role
- 1+ years experience utilizing a CRM software system, Salesforce preferred
- Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey
- Proven ability to adopt new technologies and teach others effectively
- Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio’s platform for their unique business
- Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience
More about this role
Customer Success Manager
- 3+ years of experience in Customer Success, Account Management, Sales, or any client facing role.
- 1+ years experience utilizing a CRM software system, Salesforce preferred.
- Experience in a scaled customer success environment, maximizing impact for a large range of clients through scalable motions executed at key moments in a customer’s journey.
- Proven ability to adopt new technologies and teach others effectively.
- Strong communication and sales acumen, with the ability to understand the true needs of the customer, helping them tap into the full value of Melio’s platform for their unique business.
- Takes an analytical, strategic approach to our customers’ success, constantly iterating to improve the whole customer experience.
- Excited to bring new processes and procedures to continue to develop the customer journey at Melio.
- Enjoys working cross-functionally with other teams across the organization on a diverse range of internal and customer-facing initiatives.
- Excellent time-management skills, as well as the ability to remain flexible as the company and role evolves.
- Passionate about speaking with and building relationships with small...
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