Melio has created a rapid, precise, and comprehensive blood test that identifies 99% of the most common pathogens in hours, rather than days. Backed by SOSV.
About the role
Melio's innovative platform has created new and exciting ways to engage US small businesses in the payments ecosystem; and as with any financial innovation, this has also introduced threats and vulnerabilities. The Risk & Compliance Team works to protect Melio's platform and users from fraudulent, abusive and prohibited activity. We work cross functionally, with nearly every function in the company, to ensure we are seeing the correct information to make the right decisions.
What they're looking for
- 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
- 1+ years experience working with ZenDesk
- Available to work between 10AM through 7PM MST, Monday through Friday
- Experience maintaining personal and group KPIs related to capacity and quality
- Excellent interpersonal, collaboration and communication skills
- Demonstrated ability to proactively problem solve and be a top-notch team player
More about this role
Risk Operations Specialist
- Handle frontline fraud decisioning to support ongoing business needs
- Manage escalations related to Risk decisioning through cross-functional collaboration
- Complete Zendesk tickets and written communications related to end users, internal escalations, partnerships or live payments according to relevant prioritization
- Communicate with customers via phone around account recovery efforts
- Contribute to projects, collaborate with team members on squad tasks, and proactively drive new initiatives
- 1+ years of experience within risk, customer experience or payment operations, ideally in the fintech space
- 1+ years experience working with ZenDesk
- Available to work between 10AM through 7PM MST, Monday through Friday
- Experience maintaining personal and group KPIs related to capacity and quality
- Excellent interpersonal, collaboration and communication skills
- Demonstrated ability to proactively problem solve and be a top-notch team player
- Experience working on a global team
Melio's innovative platform has created new and exciting ways to engage US small businesses in the payments ecosystem; and as with any financial innovation, this has also...
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