Discover how Mendaera’s Focalist System uses handheld robotics combined with ultrasound to elevate needle-based procedures through precision and simplicity. Backed by Lux.
About the role
Frontline technical support (customers & clinical sales team)
What they're looking for
- Bachelor's degree in Electrical , Mechanical, Biomedical, or Systems Engineering, or an Associate degree in a related technical field with equivalent hands-on experience
- 5+ years in technical support, field service, or service/sustaining engineering on complex electromechanical or robotic systems, with direct customer-facing responsibility for issue resolution
- Hands-on experience with mechatronic systems combining mechanical, electrical, and software elements, including software/firmware updates and use of system logs and error codes
- Demonstrated ability to troubleshoot complex systems to the component or subassembly level using diagnostic tools and test equipment
- Comfortable at the Linux command line - filesystem navigation, parsing system and application logs, diagnostic utilities, service and process management, and SSH/SCP
- Ability to read technical drawings appropriate to your background: electrical schematics, wiring and block diagrams, and/or mechanical drawings, assembly views, and GD&T
More about this role
Mendaera is developing technology that will enable all healthcare providers to do more for their patients. Our platform combines real-time imaging, robotics, and artificial intelligence to make precise and consistent intervention more accessible. Our aim is to eliminate barriers in the patient journey, accelerate recovery, delight customers, and reduce cost of care.
About the Opportunity
Mendaera is looking for a Senior Technical Support Engineer to be the first point of contact for technical support across our customer accounts and clinical sales team. You will own frontline issue intake, triage, and resolution for systems in the field; partner with Engineering to drive serviceability into the product; and help build the service function itself - tooling, knowledge base, escalation paths, and metrics. Reports to the Sr. Director of Operations. On-site.
About You
We are looking for self-directed problem solvers with strong electromechanical and systems troubleshooting skills who are energized by being the person a customer or sales rep calls first, communicate calmly with clinical audiences under time pressure, translate messy field symptoms into failure data Engineering can act...
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