Backed by Battery.
About the role
The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, and AI Cloud. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders.
What they're looking for
- Build trusted relationships with customer stakeholders like CIOs, CTOs, and enterprise architects. Serve as their strategic technical advisor
- Collaborate with AEs and Partner Managers to align technical adoption and growth priorities
- Maintain a clear view of customer architecture, advising on product integration
- Develop and own Customer Adoption Plans aligned to customer strategies, ensuring progress and alignment
- Lead technical kickoffs and adoption enablement activities (e.g., workshops, account reviews) to drive customer self-sufficiency
- Prototype and lightly integrate solutions as needed, engage Specialists for heavy builds
More about this role
Technical Account Manager
The Technical Account Manager (TAM) is a post-sales technical lead responsible for driving the successful adoption, scaling, and self-sufficiency of advanced software solutions, including Mendix, Graph Studio, and AI Cloud. This role focuses on guiding customers toward effective product utilization, establishing robust architectural views, and fostering trusted relationships with senior stakeholders. The TAM is both a technical practitioner, capable of hands-on prototyping and integrations, and a strategic advisor, enabling customer success while channeling feedback to Siemens' product teams.
A successful TAM ensures that customers achieve productive use of sold software through clear technical account plans, seamless orchestration across teams, and empowered, self-sufficient customer teams. They drive account growth by surfacing new technical use cases, de-risking expansions, and sharing adoption best practices to scale know-how across the organization. Additionally, they act as the voice of the customer, channeling structured field insights to Product teams while ensuring customers recognize their needs reflected in Siemens’ roadmap.
The TAM serves as...
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