Mercor is organizing human intelligence to power the AI economy. We are powering frontier research, AI benchmarks, and AI agent training at scale for the top AI labs and enterprises. Backed by General Catalyst and Menlo.
About the role
As a Program Manager for Quality Team , you will devise cross-functional quality processes through developing automated, technical solutions and managing an operational team of quality control specialists who evaluate our human data deliverables before they are sent to our customers. The ideal candidate is a scrappy, data-first, and results-driven leader with a track record of excellence. Own quality programs for designated accounts or projects in various human data domains.
What they're looking for
- 3+ years of experience owning high-impact technical and operational outcomes
- A strong bias for being results-driven, and experience being entrepreneurial/scrappy: building systems from scratch, including technical and operational solutions, and working under pressure in high-urgency environments
- Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and our auditor workforce
- Ability to develop scalable solutions to difficult operational problems — which often require going close to the ground on projects in order to root-cause
- Robust project management experience, including the ability to manage a distributed team through ruthless prioritization and a high-urgency mindset
- A data-first approach to problem-solving, with demonstrated qualitative and quantitative analytical ability
More about this role
Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.
As a Program Manager for Quality Team , you will devise cross-functional quality processes through developing automated, technical solutions and managing an operational team of quality control specialists who...
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