Mercor is organizing human intelligence to power the AI economy. We are powering frontier research, AI benchmarks, and AI agent training at scale for the top AI labs and enterprises. Backed by General Catalyst and Menlo.
About the role
We're hiring our first IT Operations Lead to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You'll partner directly with the Head of IT to transform reactive support into strategic, automated systems that prevent problems before they occur — balancing speed, security, and an exceptional user experience for technical teams building the future of AI.
What they're looking for
- Expert troubleshooting across the Apple ecosystem, including MDM (Kandji, Jamf, Intune)
- Advanced Google Workspace and Okta administration (SAML/OIDC, lifecycle automation, SCIM provisioning)
- Multi-cloud Support (AWS, Azure, GCP)
- Network troubleshooting (DNS, VPNs, VLANs)
- Scripting and automation (Python, Bash) and APIs for repetitive tasks and integrations, plus low-code automation tools (Okta Workflows, Zapier)
More about this role
Mercor's mission is to organize human intelligence to power the AI economy. We're a leading AI data company, building the layer between human expertise and frontier models. Millions of domain experts on the platform are paid over $4 million per day to train frontier AI models. Mercor's APEX benchmark family measures AI's real-world impact on professional work. Mercor Enterprise brings this same infrastructure to Fortune 500 companies: helping companies capture how their best people actually work, translating that expertise directly back into agents.
Mercor is creating a new category of work where expertise powers AI advancement. Achieving this requires an ambitious, fast-paced and deeply committed team. You’ll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society. Mercor is a profitable Series C company valued at $10 billion. We work in-person five days a week in our San Francisco, NYC, or London offices.
We're hiring our first IT Operations Lead to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You'll partner directly with the Head of IT to transform...
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