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About the role
Mercury's Business Risk and Enablement team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.
What they're looking for
- 7–10+ years of experience in knowledge management, enablement/L&D, operational training, or related functions, including experience building or substantially scaling a knowledge-management and/or enablement function
- Experience operating in a regulated industry or similarly complex, control-oriented environment
- A hybrid skill set spanning knowledge management and enablement/L&D — able to design both the systems that govern how operational knowledge is created and maintained and how teams are trained and certified against it
- Experience designing knowledge, training, and certification programs for BPO or outsourced operations teams, with an understanding of how to make complex information clear, accessible, and actionable for a BPO audience
- Experience leading a team, pod, or vendor-delivered group — setting priorities and performance expectations, providing direct feedback, maintaining a high quality bar, and developing capability
- Track record of setting standards that teams outside your reporting line actually adopted, demonstrating strong cross-functional influence without authority
More about this role
"No one can whistle a symphony. It takes a whole orchestra to play it." — H.E. Luccock
Mercury's Business Risk and Enablement team is hiring a Knowledge & Enablement Lead to own the frameworks and governance for how Mercury's risk operations — and the BPO partners who deliver them — document, learn, and prove what they do, as we scale toward bank readiness.
This is one role spanning two disciplines: knowledge management (the single source of truth for how work gets done) and training (how internal and vendor teams learn to do it). It is a system design and framework role with real execution target behind it. You will set the requirements, standards, and review cadence that risk operations documents and trains against. You will also partner with a BPO-based team of content writers who produce against those standards, as well as drive adoption through enablement practitioners embedded on other teams.
If you need positional authority to make change happen, this is the wrong role. If you can set a knowledge and enablement standard so clearly that people adopt it because it's obviously better, it's the right one.
The Business Risk and Enablement team’s primary function is to build and...
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