Merge is the infrastructure layer for production AI. One platform connects your products and agents to every API, tool, and LLM they need to run at scale. Backed by Accel and NEA.
About the role
In the role, you will work directly with technical stakeholders at our customers to escalate and resolve issues and challenges swiftly and effectively You will manage our customers' post-sales journey from onboarding to renewal and collaborate with sales and technical services to ensure customers are adopting Merge and that we are properly supporting their use cases
What they're looking for
- A minimum of 3+ years of experience working in a Customer Success or Account Management function for software products
- A background and passion for advocating on behalf of your customers - this role should act as an extension of our customers' team within Merge
- An entrepreneurial mindset – in a fast-moving startup environment, priorities shift and playbooks don't always exist, you'll need to exercise sound judgment, adapt quickly, and operate effectively beyond established processes
- Team player and passion for collaboration
More about this role
Merge is the leading provider of agentic tools and customer-facing integrations for frontier LLMs, Fortune 500 organizations, and B2B SaaS companies. Our platform offers three core products: Merge Unified, which enables businesses to add hundreds of integrations to their products with a single API, Merge Agent Handler, which empowers AI agents with secure access to thousands of third-party tools, and Merge Gateway, the control plane for running AI in production. Merge's enterprise-grade platform handles the entire integration lifecycle, from authentication and security to monitoring and maintenance. Thousands of companies trust Merge to accelerate product development, unblock sales, reduce customer churn, and save engineering resources—allowing them to focus on their core product.
Merge is looking for a Customer Success Manager to help lay the foundations for repeatable and consistent revenue growth. You should be driven, adaptable to change and creative as you help us test out new ideas and find what works in the pursuit of building a truly customer-centric process. This is a fantastic opportunity to play a key role in an organization that cares deeply about delivering an...
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