Automate customer communications across your dealership. Mia answers calls, schedules appointments, and provides instant assistance—turning missed connections into revenue 24/7/365. Backed by Norwest.
About the role
The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make.
What they're looking for
- 5+ years of professional software engineering experience with strong Python fundamentals and relational database experience (PostgreSQL preferred)
- Experience building and supporting third-party API integrations, ideally in a B2B SaaS environment
- Comfort operating in a live-ops environment: on-call / alert response, careful change management, and verifying your own work
- Strong communication skills — you can explain technical issues to non-technical clients and internal teams with patience and clarity
- Bias toward ownership: you follow issues through to resolution and keep stakeholders posted along the way
- Willingness to travel occasionally for on-site client visits
More about this role
The $1.2T automotive industry is a pillar of American culture, representing nearly 5% of U.S. GDP and shaping how people live and move every day. At the center of this ecosystem are dealerships—trusted local businesses that help consumers navigate one of the most important purchases they make.
Today, the industry is at an inflection point. Consumers expect the same speed, personalization, and convenience they experience in modern digital-first industries. At the same time, tighter margins and rising costs are driving a need for operational efficiency beyond what traditional software can support. Together, these shifts create a powerful opportunity to reimagine how dealerships deliver seamless experiences and build lasting customer relationships.
Dealers who modernize how they communicate and operate will unlock efficiency, deepen loyalty, and win long-term relationships. It is time to upgrade automotive retail to the 21st century.
Mia Labs is an investor-backed startup on a mission to modernize dealership operations and transform the automotive consumer experience. Our AI agent, Mia, turns every call or inquiry into an opportunity, improving customer satisfaction and dealership...
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