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About the role
Customer Journey and Portfolio Strategy - Develop an end-to-end view of the customer security journey, ensuring the portfolio supports customers from initial strategy and solution adoption through usage, value realization, renewal, and expansion. - Proactively identify gaps, opportunities, and disconnected experiences across the customer journey, and develop recommendations and action plans that improve portfolio effectiveness and customer outcomes.
More about this role
Customer Journey and Portfolio Strategy - Develop an end-to-end view of the customer security journey, ensuring the portfolio supports customers from initial strategy and solution adoption through usage, value realization, renewal, and expansion. - Proactively identify gaps, opportunities, and disconnected experiences across the customer journey, and develop recommendations and action plans that improve portfolio effectiveness and customer outcomes. Portfolio Lifecycle and Delivery Excellence - Working as a cross org team wotk to manage the Unified catalog and offering lifecycle, including demand intake, prioritization, development, accreditation, skilling, adoption, performance monitoring, quality, and retirement. - Ensure the portfolio delivers simplified, connected, and repeatable customer experiences while remaining responsive to different levels of customer security maturity and changing business priorities. - Improve delivery excellence through greater repeatability, technical maturity, consistent quality, clearer customer guidance, and effective use of global delivery and partner capabilities. Usage, Consumption, and Business Impact - Independently analyze business,...
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