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About the role
Build, deepen, and coach others on engagement models with key customer stakeholders, including business, technical, and executive leaders, to lead quality and secure solution delivery that advances education outcomes in the Dutch public sector. Develop and deliver strategic roadmaps and customer-facing program reviews that prioritize engagements, clarify expected outcomes, and guide customers through complex digital transformation and modernization journeys.
More about this role
Build, deepen, and coach others on engagement models with key customer stakeholders, including business, technical, and executive leaders, to lead quality and secure solution delivery that advances education outcomes in the Dutch public sector. Develop and deliver strategic roadmaps and customer-facing program reviews that prioritize engagements, clarify expected outcomes, and guide customers through complex digital transformation and modernization journeys. Identify, monitor, and mitigate blockers to cloud and services consumption, including security, compliance, and adoption risks, using data analysis and customer feedback to improve operational health and performance. Synthesize industry and customer insights to shape shared account plans, influence internal stakeholders, and orchestrate cross-functional resources to support customer security, resiliency, and innovation. Guide organizations through adoption and transformation programs. 1. Proven experience in Customer Success, Consulting, Account Management, or a similar customer-facing role. Proven track record of managing strategic customer relationships at management and executive levels. Demonstrated experience leading...
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