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About the role
Business Process Transformation Leads business process transformation conversations grounded in TM Forum reference frameworks (eTOM, SID, Open Digital Architecture, and Open APIs), using them as a shared language with the customer to map the current operating model, identify where value leaks, and design the target state.
More about this role
Business Process Transformation Leads business process transformation conversations grounded in TM Forum reference frameworks (eTOM, SID, Open Digital Architecture, and Open APIs), using them as a shared language with the customer to map the current operating model, identify where value leaks, and design the target state. Aligns transformation designs to the ODA component model and to GSMA Open Gateway network API standards where service exposure and monetization are in scope, so that redesigned processes and productized network capabilities are interoperable across the industry rather than bespoke to one operator. Works with the operator to reengineer core process domains end to end rather than optimizing in isolation, spanning operations (assurance, fulfillment, billing and revenue management, resource and service management), strategy, infrastructure and product, and enterprise management. Identifies where AI, agents, and automation collapse process steps, remove handoffs, and shift work from human in the loop to human on the loop. Connects process transformation to the underlying architecture, including data foundations, OSS/BSS modernization, API exposure, and ODA aligned...
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