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Senior Product Manager and Principal Product Manager (Multiple Positions) - D365 Contact Center

Microsoft · Redmond, WA, US · On-site

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About Microsoft

Explore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more. Backed by Menlo.

About the role

Be a product leader who deeply understands the enterprise customer and productivity scenarios to help deliver continued end-user value & drive adoption. Engage on technical challenges, constraints and blockers with state of the art AI capabilities for enterprise and personal productivity customers.

More about this role

Be a product leader who deeply understands the enterprise customer and productivity scenarios to help deliver continued end-user value & drive adoption. Engage on technical challenges, constraints and blockers with state of the art AI capabilities for enterprise and personal productivity customers. Influence various product team owners to prioritize product features that are blocking customer scenarios by sharing feedback, explaining customer context & importance, effective communication and by leveraging senior leadership escalation, as necessary. Ensure Copilot Studio remains a market leader in agentic platforms for conversational AI capabilities. Drive competitive evaluation of the ecosystem, staying ahead of the curve for latest advancements, adopting current solutions to new capabilities. Lead and coach a team of product managers to achieve key business goals for Copilot Studio. Bachelor's Degree AND 5+ years experience in product/service/program management or software development These requirements include but are not limited to the following specialized security screenings: Bachelor's Degree AND 8+ years experience in product/service/program management or software...

Read the full posting on Microsoft's site ↗

Product Management

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