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About the role
Collaborates with and guides appropriate internal (e.g., product manager, privacy/security subject matter expert, technical lead) and external (e.g. customer escalation team, public forums) stakeholders to determine and confirm customer/user requirements for a project/sub-section of a product/solution. Incorporates customer insights into future designs or solution fixes.
More about this role
Collaborates with and guides appropriate internal (e.g., product manager, privacy/security subject matter expert, technical lead) and external (e.g. customer escalation team, public forums) stakeholders to determine and confirm customer/user requirements for a project/sub-section of a product/solution. Incorporates customer insights into future designs or solution fixes. Ensures unwritten requirements, such as appropriate continuous feedback loops that measure actionable, quantitative (e.g., customer value, usage patterns, solution performance) and qualitative (e.g., accessibility, globalization) indicators of value are incorporated. Understands, provides feedback on, and advocates for security and privacy needs of the customer who will be using the project/sub-section of a product/solution. Identifies dependencies and incorporates them into the development of design documents for a product, application, service or platform. Actively identifies other teams and technologies to leverage, how they interact, and where their own system or team can support others. Understands upstream and downstream interactions between systems and ensures security, compliance, performance, and...
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