MIDI Association Upcoming Events and Shows We'll be traveling the globe promoting MIDI 2.0 We inspire innovation What WE Do We are an all-volunteer, nonprofit trade association whose mission is [...].
About the role
You will work closely with patients, pharmacies, and the medical team, helping to solve problems and ensure orders are processed and shipped in a timely fashion. This role reports to the Director of Pharmacy E-Commerce.
What they're looking for
- Education: Bachelor’s degree or equivalent experience in healthcare, business, operations, or a related field
- Experience: 1-3 years of experience in a customer service or operational role. Experience in a healthcare or e-commerce setting is a plus
- Customer Service Skills: Strong communication and problem-solving skills, with a passion for helping patients and ensuring their needs are met
- Operational Interest: A background or strong interest in operations, with the ability to monitor processes and ensure timely completion of tasks
- Detail-Oriented: Strong attention to detail, ensuring that all issues are followed up and resolved accurately
- Tech-Savvy: Comfortable with using customer service platforms (Zendesk), EHR (Athena), and spreadsheets for tracking orders and interactions. Comfort with Shopify a plus
More about this role
📍 Remote, US-Based
The Operations & Customer Support Associate, Pharmacy will play a key role in ensuring the seamless operation of our pharmacy services. This position will focus on providing exceptional customer service, monitoring pharmacy operations, and addressing any issues related to order fulfillment. The ideal candidate will have a strong interest or background in operations, with a passion for improving the patient experience.
You will work closely with patients, pharmacies, and the medical team, helping to solve problems and ensure orders are processed and shipped in a timely fashion. This role reports to the Director of Pharmacy E-Commerce.
- Patient Interaction: Serve as the primary point of contact for patients with questions or concerns regarding pharmacy orders, ensuring timely and compassionate resolution of issues.
- Pharmacy Coordination: Work closely with pharmacy partners to ensure accurate order processing and timely fulfillment of prescriptions.
- Operational Monitoring: Track and monitor pharmacy operations, ensuring that orders are being fulfilled within expected timelines and identifying any potential delays.
- Issue Resolution: Collaborate with the...
Browse similar: Startup jobs · Remote jobs