MIDI Association Upcoming Events and Shows We'll be traveling the globe promoting MIDI 2.0 We inspire innovation What WE Do We are an all-volunteer, nonprofit trade association whose mission is [...].
About the role
Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action. Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.
What they're looking for
- Experience in telehealth operations, medical assistant support, or virtual healthcare administration
- Proficiency with EMR systems (Athena) and Slack/multiple communication platforms
- Strong organizational skills with high attention to detail
- Excellent written and verbal communication
- Healthcare terminology and HIPAA compliance knowledge
- Basic technical proficiency (videoconference tools, telehealth platform troubleshooting)
More about this role
📍 Remote (U.S.-Based) | Full-Time, Non-Exempt | Schedule: Monday - Friday, 8:30am - 4:30pm PST
We’re seeking a highly organized and detail‑oriented Practice Assistant to support clinical and administrative operations across Midi Health. This is a pivotal role ensuring seamless coordination of documents, patient requests, referrals, and records management — enhancing care delivery and clinician productivity.
- Clinical Documents & Chart Management
Receive, review, flag, and route document requests (including consult notes, disability requests, and subpoenas) to the appropriate team and channels via assigned workflows. Ensure accurate filing in the EMR and proper follow-up action.
- Administration of Phone & Messaging
Triage inbound admin calls and messages (Athena “Admin Phone Messages”), escalate or route to appropriate team members following defined protocols.
- Medical Records Coordination
Handle incoming medical records from external providers, manage document uploads, index in EMR, and resolve missing or incomplete data. Communicate follow‑ups to patients or providers as needed. Additionally, coordinate Midi requests for external records. This role will be responsible for all...
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