Backed by Insight.
About the role
You'll build the operational backbone of Mimecast's renewals business. Reporting to the Senior Director of Renewals, you'll establish forecasting, performance reporting and a regular operating cadence; design the territory, target and process framework for a new BPO renewals resource model; and plan the expansion of today's North America renewals function into EMEA and APAC.
What they're looking for
- Establish a renewals forecasting process, including Commit, Best Case and Upside definitions, submission cadence and roll-ups that give leadership a repeatable view of renewal health
- Build and maintain reporting on gross and net renewal rates, attrition, churn drivers, at-risk pipeline, and rep and team performance with RevOps and the Salesforce and Snowflake reporting teams
- Set the rhythm for weekly forecast calls, monthly business reviews and quarterly planning, with pre-reads and follow-up that keep decisions moving
- Design territories, quotas or targets, handoffs, escalations and quality standards for a new BPO-based renewals team
- Work with the BPO vendor and internal teams on workflows, tooling access, reporting, SLAs, QA and performance reviews
- Plan the process, systems, staffing and localization needed to extend the North America renewals model into EMEA and APAC, sequencing the rollout with regional leadership
More about this role
The work people build is worth protecting, and it's harder to protect than it used to be. AI agents now move at machine speed with human-level access, and a small slip-up can become a very public one. We disrupt cybercriminal activity before that happens. We think fast, go big, and always demand more of ourselves. We work hard, deliver, and repeat. We grow with real determination and put success well within reach. We push each other to be better and expect to be pushed back, in a community built on respect, where everyone is counted.
Work Protected.
You'll build the operational backbone of Mimecast's renewals business. Reporting to the Senior Director of Renewals, you'll establish forecasting, performance reporting and a regular operating cadence; design the territory, target and process framework for a new BPO renewals resource model; and plan the expansion of today's North America renewals function into EMEA and APAC. You'll work with Sales, RevOps, Finance, Customer Success and BPO partners to bring consistency and visibility to a function that's still taking shape. The role is based in our Lexington, MA office, with increased in-office attendance during quarter-end weeks for...
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