Fuel the growth of your business with Mindbody's all-in-one software-the only platform powered by 20+ years of experience in fitness, beauty, and wellness. Backed by Bessemer and IVP.
About the role
As a Technical Account Manager, you'll manage the customer experience for an assigned portfolio of Mindbody customers. By understanding each customer's business model, goals, and workflows, you'll help them get more value from Mindbody software and improve operational efficiency. You'll build trusted relationships with customers and internal partners, serving as a knowledgeable advocate and helping deliver an experience that makes it easy to do business with Mindbody.
What they're looking for
- 3+ years of experience in technical account management, customer support, client services, or another customer-facing technical role
- Familiarity with Mindbody’s core software products or experience supporting similar software platforms is preferred
- Experience learning complex software platforms and using product knowledge to help customers improve workflows and achieve business goals
- Ability to manage complex or escalated customer issues with sound judgment, patience, ownership, and professionalism
- Strong written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences
- Experience coordinating projects, balancing competing priorities, and meeting customer and internal deadlines
More about this role
At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
As a Technical Account Manager, you'll manage the customer experience for an assigned portfolio of Mindbody customers. By understanding each customer's business model, goals, and workflows, you'll help them get more value from Mindbody software and improve operational efficiency. You'll build trusted relationships with customers and internal partners, serving as a knowledgeable advocate and...
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