Connect your HR, finance, and operations teams. Miter is the missing piece that brings your projects, payments and people together. Backed by Battery, Bessemer and Pear VC.
About the role
Work the general support queue, resolving Tier 1 cases across payroll, taxes, HR, and benefits for Miter's customer base. Support customers across multiple channels, phone, email, and tickets, meeting them wherever they reach out. Comfort talking customers through issues live on the phone is a must for this role.
What they're looking for
- 0–2 years in a customer-facing role (support, success, retail, hospitality, or similar) — non-traditional backgrounds welcome if the communication and learning bar is met
- Must be located in or able to work PST hours (MST is okay if willing to work PST hours)
- Track record of ramping quickly on a complex product or domain — whether through school, a prior job, or otherwise
- Ability to chat with customers through multiple channels (not afraid to pick up the phone)
- Comfortable in a fast-paced, ticket- or queue-driven environment, able to manage multiple open cases without dropping the ball
- Proficient navigating modern SaaS tools, able to learn a new product deeply within weeks, not months
More about this role
At Miter, we’re on a mission to help construction contractors build with confidence. If we’re successful, we’ll make it easier and faster to build critical physical infrastructure - roads, bridges, utilities, data centers, housing, etc.
For decades, construction and field services contractors have had to run their businesses on outdated software: clunky, on-premise systems created in the 1980s and 1990s.
That’s where Miter comes in. We’re using AI and embedded payments to rebuild the core HR, finance, and operations systems that underpin our physical economy. Using Miter, contractors like Marathon Electrical , W.J. O’Neil , and Truebeck Construction are building stronger teams, controlling job costs, and accelerating jobsite execution.
This idea is resonating. Since we launched in 2021, we’ve grown to thousands of customers and tens of millions in ARR, making us one of the fastest growing vertical software companies ever. To double-down on our momentum, we’ve raised $50M+ from top investors (Bessemer, Coatue, and Battery) who share our belief that we’re just getting started.
As an Associate Customer Support Specialist, you'll be the first line of defense for Miter's customers —...
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