Backed by Y Combinator and a16z.
About the role
The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there.
What they're looking for
- 2 - 4 years of experience in customer success, consulting, or a related field supporting B2B SaaS accounts, or equivalent experience
- A track record of building relationships across a range of stakeholders, from business partners to technical teams
- The ability to translate technical concepts, like data models and product metrics, into terms that land with non-technical stakeholders
- Growing experience connecting product usage to customer outcomes and ROI
- Comfort supporting adoption plans that tie daily work to a customer's larger goals
- Hands-on experience with AI or agentic tooling beyond casual use, such as MCP-based workflows or LLM copilots
More about this role
Mixpanel is the leading product intelligence and analytics platform, trusted by more than 29,000 companies to help understand how people use the products they build. By combining powerful analytics with AI that knows your business, Mixpanel helps teams see what’s working, diagnose what’s not, and decide what to build next. Learn more at mixpanel.com .
The Customer Value Architects team sits inside the revenue organization and owns the connection between what customers buy and what they actually get out of Mixpanel. We turn product usage into measurable business outcomes, working across onboarding, adoption, and renewal to make sure customers see the value they signed up for.
The right candidate is a relationship-first advisor who connects a customer's Mixpanel investment to real outcomes for a portion of a defined book of accounts. You'll help own the adoption and value plan for each account: understanding why the customer bought Mixpanel, tracking whether they're getting the ROI they expected, and supporting the enablement and product usage that gets them there. You'll build trusted relationships with business and technical stakeholders, partner closely with your Account...
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